Returns & Refunds
You are welcome to return any unwanted items to us (providing they are unused and in their original packaging) within 30 days of receipt. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
- Unsealed bottles
- Used (with exception of damaged or faulty items)
- Relabelled
- Refiled
- Pierced
- Partially missing items
Processing Refunds
We process all refunds within 24 hours once items received in our warehouse.
Card refunds may take up to 10 business days to complete depending on the bank’s processing time. This can vary greatly between card issuers and unfortunately we don’t have much control over this. PayPal refunds are available immediately.
If you have a complaint or concern with service received or a product purchased, please contact us on info@ulabprofessionals.com and we’ll do our best to help.
To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee changes 15 minutes after the order was placed. If you wish to make any urgent updates, please email us at info@ulabprofessionals.com as soon as possible and include the following:
In the subject line, put “Change to order” or “Update shipping address” and include your order number.
If you wish to update your shipping address, please include the new shipping address in the email.
Unfortunately, if your email is outside of our 15 minute grace period, we can not guarantee any changes.
To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee cancellations 15 minutes from when the order was placed. To request a cancellation, please email us at info@ulabprofessionals.com as soon as possible and include the following:
In the subject line, put “Cancellation” and include your order number in the email.
Unfortunately, if your cancellation request comes in after our 15 minute grace period, we can not guarantee be able to cancel the order since our warehouse has already processed it.
We take full responsibility for damaged/defective products. Additionally, we understand that everyone’s skin is different and may react differently to our products and ingredients. If you aren’t fully satisfied with your product, please let us know!
If you’d like to request a refund, please email us at info@ulabprofessionals.com within 30 days of your delivery date.
We apologize for this inconvenience! Email us at info@ulabprofessionals.com with photos of the defected products and we’ll send you new ones right away.
We’re very sorry about that! Please reach out to our Customer Care Team at info@ulabprofessionals.com with your order number along with a photo of your order contents. We’ll take care of it from there!
Sorry about that! Please reach out to our Customer Care Team at info@ulabprofessionals.com with your order number and any relevant details. We’ll take care of it from there!
We accept all major credit cards as well as Google Pay, Apple Pay, and PayPal.
Sorry about that! Please reach out to our Customer Care Team at info@ulabprofessionals.com with any relevant order information for further assistance.
